Unit 1 Self-introduction
Part Ⅰ Situational Dialogues
Practice 1
Task 2：Simulated situational conversation.
J：Hi. May I introduce myself？My name is Jim from the U.S. I’m a freshman here.
M：Good morning，Jim. Nice to know you. I’m Mary from Africa.
J：Nice to meet you. And you are…？
M：Oh，I’m also a student here，but I’m in Grade 2.
J：So，you are a senior. Maybe you can help me know the college better.
M：Yes，of course. It’s my pleasure.
J：What subjects are the best in our college？
M：Well，there are quite a lot of subjects that are really good.（Bell rings.）Err，I have to attend my class. I can talk to you after class.
J：OK. But where can I find you，Mary？
M：We can meet in the reading room in the library after class this afternoon.
J：That’s very kind of you. See you this afternoon，then.
M：It’s quite OK. See you later.
Practice 2
Task 2：Simulated situational conversation.
Tom Wood：Good evening，Mam. May I have the honor of introducing myself？My name is Tom Wood，the Sales Manager of Mac & Jack Co.
Carol Fox：Oh，hello，Mr.Wood. It’s my great pleasure to know you. I’m Carol Fox，the Marketing Manager of Bluejean Ltd.
Tom Wood：Glad to know you，Miss Fox. I’m so lucky to meet you today. I’ve been wishing to meet you for a long time，Miss Fox.
Carol Fox：Really？I’m also hoping to know you，too.
Tom Wood：Well，why don’t we exchange business cards so that we can keep in touch with each other？Here’s my card.
Carol Fox：Right. Thank you. And here’s mine. I wish our company may have business contact with yours some day.
Tom Wood：Great minds think alike. Our CEO has been wishing to contact with your company，too.
Carol Fox：Then we can arrange a meeting for our companies later.
Tom Wood：That’s great. I’ll talk with our General Manager as soon as possible and then phone you next Monday.
Carol Fox：And I’ll report our meeting to our CEO right after the party.
Tom Wood：Good. Let’s have a toast for our meeting. Bottoms up！
Carol Fox：Cheers！
Practice 3
Task 2：Simulated situational conversation.
Amy Liu：Good evening. It’s a great gathering，isn’t it？
Jim Smith：Yes，it is. So many people have come. And it is said that quite a few big people will show up in this gathering！
Amy Liu：Really？That’s great！And may I introduce myself to you？I’m Amy Liu，the Marketing Manager of Bluesky Ltd.
Jim Smith：Glad to know you，Miss Liu. My name is Jim Smith，from Jones Garment Company. I work as a graphic designer in the company.
Amy Liu：It’s very nice to know you，Mr.Smith. You’re a graphic designer. That’s technical work. You must be very good at drawing. Well，shall we go there and meet other guests？
Jim Smith：It’s a great idea！Let’s go.
（The two go to join another group of guests in the gathering .）
Amy Liu & Jim Smith：Hello，everyone. May we join you and introduce ourselves？
All Guests：Sure.
Amy Liu：My name is Amy Liu，the Marketing Manager of Bluesky Ltd. And this is Jim Smith，graphic designer from Jones Garment Company. These are my business cards. Maybe we shall have business contact some day later.
（Amy Liu begins to distribute her business cards to other guests .）
Sally Wang：Hello，nice to meet you. My name is Sally Wang，the secretary of the CEO of Kinston Ltd. These are my business cards.
Sam Thomas：Hi. I’m Sam Thomas，the General Manager of Sue’s Dressing Co. These are my business cards. I hope we can have business contact with your company，too.
Amy Liu：Thank you，Mr.Thomas. Keep in touch.
Susan Luo：Glad to know you，Miss Liu and Mr.Smith. I’m Susan Luo，the CEO of Far East Ltd. Here are my business cards.
Amy Liu：Thank you，Miss Luo. Glad to know you.
Alice Brown：Hi. And I’m Alice Brown，the director of Roland’s Company. Here are my business cards. I hope we can keep in touch.
Amy Liu：Glad to know you，Miss Brown. Thank you.
George Li：Glad to know you，Miss Liu. I’m George Li，the Sales Manager of Wonderford Company. Here are my cards.
Amy Liu：Me，too，Mr.Li. Well，ladies and gentlemen，it’s really a very good business gathering. I’m very pleased to meet all of you. Shall we have a toast for our meeting here？
All Guests：Cheers！
Part Ⅲ Workplace Practice
Ⅰ. Complete the following dialogue.
Sara Young：Good morning，everyone. May I take the pleasure of introducing myself？I’m an intern .My name is Sara Young，a new graduate from Peking University. I was asked to be responsible for computer programming of the company.
Tom Smith：Good morning，Miss Young. I’m Tom Smith，director of the department . Glad to know you. Welcome to join us.
Lucy Smith：Hello，I’m Lucy Smith，the secretary of the department. Welcome. Please don’t hesitate in telling me if you need any help .
Susan Lei：Hi，Sara. I’m Susan Lei，the accountant of the company .
Jenny Yang：Morning，Sara. My name is Jenny Yang，the sales representative .
Maggie Wang：Hello，Miss Young. I’m the office clerk . My name is Maggie Wang.
Sara Young：I’m so glad to know you all.
Ⅱ. Translate the following dialogue into English.
A：Hello！Is this seat taken？
B：No.
A：Excuse me，are you a student of our college？
B：Yes. I’m a second-year student of business administration. My name is Tony Smith. And you？
A：Glad to know you，Mr.Smith. I’m Wendy Brook，a third-year student of business English. You can call me Wendy. May I call you Tony？
B：Of course，Wendy. Do you come here to study every day？
A：Yes. Library is a good place for study. It’s bright and very quiet.
B：Yes. I like to study in the library every day. But why haven’t I met you here before？
A：I used to play basketball after school every day. And there weren’t any seats when I came late.
B：Really？I have met the occasions that there were no seats in the library when I got there. Then，whoever arrives the library early should take a seat for the other，shall we？
A：That’s a great idea！Thank you，Tony.
B：It’s my pleasure. Let’s have a break. Go and buy drinks to celebrate our meeting. Okay？
A：Good！Let’s go.
B：OK，let’s go.
Ⅲ. Make a short speech（3 minutes）.
Suppose you are a college graduate. You go to the recruitment fair to find a suitable job for yourself. Now talk to the company interviewers to introduce yourself to them.
Good afternoon. It’s my great pleasure to stand here for this interview.
First，let me introduce myself. My name is Sally Wang and you can call me by my English name Sally. I come from Guangzhou，the capital city of Guangdong Province and will graduate from the Maritime Department of Guangdong Communication Polytechnic in July this year. During my college period，I majored in shipping management and I achieved scholarships when I was a sophomore and junior. And in the meantime I became the chairman of the Pingpong club.
I am an optimistic and active girl. Moreover，I am a thoughtful student. Especially，I am pretty good at learning. It is energetic of me to think some meaningful issues. When I’m faced with problems，I am capable of analyzing and settling them by myself. If the matter is especially intricate，I also can corporate well with others as a team.
In my spare time，I have broad interests like many other young people. Sports and reading are my favorites. I am also a pure sports fan. In all of these，I do well in playing Pingpong；there are several medals I won as the captain of the school or the department team including individual games and team games. Taking part in some sports games can help me study energetically.
In this fast-changing age，I am also skilled in using computers and networks. Frequently I exchange views and opinions with others by making comments in the forums on line. In addition，I am familiar with searching for information on the Internet. I have passed CET-6 test. However，I am aware that there’s still a lot of room in my English speaking which needs developing.
In the past few months，I have been preparing for job hunting. On the one hand during my courses，I’ve gained a lot of knowledge in this field. Now all my industrious work has been rewarded with this opportunity to present myself here. I will appreciate it very much if you would grant me the chance to join your company.
Thank you all！
Ⅳ. Make a workplace interpretation（3 minutes）.
A：Good morning，Sir.May I introduce myself？My name is Catherine Hu，a freshman.
B：你好，胡小姐。很高兴认识你。我叫本杰明·李，是本校大三的学生。欢迎加入我们！
A：I’m very glad to know you，too，senior. My major is international accounting，what’s yours？
B：真的？我也是读会计专业的。我来自湖南省，你来自哪里呢？
A：I’m from Shaanxi Province. Your major is accounting，too. That’s wonderful. If I have any problem in my major，can I ask for your help？
B：当然可以。有能力我会很乐意效劳。
A：Thanks a lot！Now，will you show me around the campus？
B：干吗不呢？我们现在就去吧。
A：That’s great！Let’s go.
B：请这边走。
Unit 2 Career Planning
Part Ⅰ Situational Dialogues
Practice 1
Task 2：Simulated situational conversation.
Anna：Hi，Bill. I heard you have graduated from college，right？
Bill：Yeah.
Cathy：Do you have any idea about what you are going to do after graduation？
Bill：Not really. Actually，I have not given much thought about it. I think I would find a job first.
Anna：It seems you do not have a career planning，don’t you？
Bill：Yeah. I had supposed my major would help me find a job easily back to university time but the truth turns out to be that no company would hire an inexperienced graduate.
Cathy：That’s true. Both Anna and me have gone through a difficult time in finding our favorable jobs. Unfortunately，there is no job within our expectation for it is either low pay or unsuitable.
Bill：I may run into the same situation then. Have you tried to attend Career Service？They may offer some good chances.
Anna：Yup. They made a career planning for me and listed every precaution I should remember when finding a job. Furthermore，I am looking for a job based on their standard.
Bill：It sounds great. I would like to have them to prepare my career planning！
Practice 2
Task 2：Simulated situational conversation.
M：Owen，next Thursday we are going to attend a lecture on career planning.
O：That’s good. What do you think you will have done at the age of 40 according to your career planning？
M：Well，I suppose I will have been promoted as the manager of the Marketing Department. My major task would be to manage my sales team efficiently and boost the sales.
O：I’m sure you will do it. You have good communication and coordination skills. Not to mention you’re also hard-working，enthusiastic and far-sighted.
M：Thank you. What about you？You must have made big progress.
O：Well，I’m determined to work in a bank. By the age of 40，I will be the Human Resources Department manager. I will try my best to manage the Human Resources Department well and coordinate with the other departments.
M：Certainly you will. Your major is human resources management and you are qualified in this area. You are also interested in this type of work. By the way，despite the career，what else will you have done？
O：That’s 18 years later，I guess I would also be rich，ha ha. That would be excellent because I want to support the disabled and poor，and also the local education.
M：That’s really a good plan. You can make a good contribution to the society. I think I will do the same if I have enough money then.
O：Well，I guess we’ll both work hard and take action from now！
M：Yeah.
Practice 3
Task 2：Simulated situational conversation.
B：What kinds of jobs are becoming popular in your country？
L：There’s been a big growth in anything related to computers. Young people are attracted to that field in particular. There’s also been a big growth in education.
B：There’s been a growth in that field in my country，too. A lot of people want to learn practical and professional skills.
L：The interesting thing is that many of the teachers are not actually trained teachers. They are usually professionals who are taking a break from their jobs to pass on skills to others.
B：I noticed that too. What are the people learning？
L：In my country，they are usually studying something business related，such as marketing，management techniques，and human resources management.
B：I think that jobs in the leisure industry will become more popular in the future.
L：That trend has already begun in my country. In particular，there’s a big demand for people to work in fitness centers. Which kinds of jobs are less in demand then？
B：Those in traditional fields，such as agriculture and heavy industry. Younger people are not interested in doing those jobs and other countries have industries that can produce things much cheaper.
L：Yes. My country is certainly expanding in the service and hi-tech sectors，but contracting in the heavy industry and primary industry sectors. However，our car and aircraft manufacturers are doing very well.
B：They are well known for high quality，that’s why.
Part Ⅲ Workplace Practice
Ⅰ. Complete the following dialogue.
A：You’ll soon graduate from your university. Do you have any plans for the future？
B：I’m planning to go to graduate school，but I also want to find a job. Otherwise，I’ll have nowhere to go if I fail the entrance exam.
A：Do you have a clear career path to follow？
B：Career path？I’m not sure.
A：What kind of job do you want to do after graduation？
B：I want to become a professor，a lawyer，an editor，a civil servant.
A：Wait！You can’t do so many things at the same time. What exactly do you want to do？
B：I don’t know. Do you have any advice for me？
A：Yeah，you should first decide what kind of career you really want，plan your career path，and then try your best to achieve your goal.
B：I think perhaps I need to buy a few years while I figure out about my career.A：No，you can’t waste your time wandering around. If you want a job that requires a higher degree or diploma，you should focus on your graduate school entrance exam；if you want a job that needs working experience，you should start job hunting and consider further studies at a later time.
B：Thank you so much for your advice. I’ll think it over.
Ⅱ. Translate the following dialogue into English.
A：There’re hundreds of career options out there. How can I make a choice？
B：Well，before you can make a career choice，I think you have to learn about yourself. For example，you should know your values，interests，skills，your personality，etc.
A：How can I decide which occupation is appropriate for me？
B：You can use self-assessment tools or career tests. You can find free tests online or you can simply ask a career advisor，or a career development professional for help.
A：And then，what’s the next step？
B：Then look over the list of occupations generated through self-assessment and come up with a shorter list for you to explore.
A：So I can rule out those jobs that I find unappealing？
B：Absolutely. After that，you can look at the job description，educational and other requirements，advancement opportunities，earnings，and those kinds of things.
A：Where can I get all the information？
B：You can search online，or ask friends or relatives who have the firsthand knowledge.
A：There’s a lot to do！
B：Surely there is，you will have to put some time and energy，but your effort will be worth it.
Ⅲ. Make a short speech（3 minutes）.
Suppose you are a career service officer who is giving a lecture to freshmen in university. Now make a short speech in three minutes.
There is great variety in the world of work. The task of selecting the right work from the thousands of available choices takes vocational planning. Individuals need to know many things about themselves and many things about the world of work.
There are several factors to be considered when choosing a vocation. Each is essential to making a good vocational choice.
Aptitudes：What kinds of aptitudes does the individual have？What does one do well and enjoy doing？Is working with plants or animals，for example，or dealing with people a pleasant experience？Some people prefer to work alone. What seems easy for some may be difficult for others.
Interests：Another factor to consider is the individual’s interests. What school subjects does one like？What hobbies does a person have？These factors are clues to knowing the type of job to consider education and training.
Wages and salaries：Some jobs pay more than others. The more training a position requires，the more likely it is to pay a higher salary. Occupations that have a labor shortage tend to pay higher salaries than those for which there are many able candidates.
Physical demands：Choosing a vocation should also be done with a realistic attitude toward its physical demands in relation to one’s own physical attributes. The pursuit of a vocation is no time for wishful thinking or trying to reach far beyond one’s range of talents，experiences，and aptitudes. Vocational choice，however，is an opportunity to grow，improve oneself，and make a contribution to society.
I wish you can all make own successful career plan and make your dreams come true！
Ⅳ. Make a workplace interpretation（3 minutes）.
A：Do you have any idea about your future career plan？
B：事实上直到现在我都还没考虑过这个问题。你呢？
A：Well，I’ve decided on secretary as my profession. That’s why I chose Mr. Smith’s course.
B：我明白了。这个学期你要选择多少课程呢？
A：Since I’m determined to be a secretary，I think computer would be important because most secretarial work is supposed to be finished by computer，such as filing，documenting，e-mail，and so on.
B：你说得很对。会计算机当然是必需的。
A：Typing and note-taking are also essential. Every secretary is required to type and write quickly and correctly.
B：是的。我想你必须接受特殊课程的培训。啊，我看到你还选择了英语和法语。
A：English is internationally used，I have to learn it well. And talking about French，actually I always want to travel in France.
B：不难看出你已经都计划好了，不是吗？
A：Well，that’s not quite much，actually. My real plan is to learn how to run a company and I think secretary is the proper position to get to know all the departments. My real dream is to start my own company one day.
B：但是你需要的知识多得多了！
A：Yeah. That’s why I decided to go to the school career service center to ask for advice. I need professional advice on my career planning.
B：这真是一个好主意。你现在就过去吗？
A：Yes. Why don’t you go together with me？It can be helpful.
B：你是对的。我也需要建议。好吧，我们走吧。
Unit 3 Job Interview
Part Ⅰ Situational Dialogues
Practice 1
Task 2：Simulated situational conversation.
（A：Alice，R：Richard）
R：Good morning，ABC Company. What can I do for you？
A：Hi，my name is Alice. I am calling to see if the administrative assistant position has been filled？
R：No，it is still open. How did you learn about this position？
A：I noticed you had a help wanted sign on the internet. I am interested in this position.
R：Yes，the application will be accepted for this position until Friday. Do you have any work experience as an administrative assistant？
A：Yes，I’ve got three years’ experience in a foreign-funded company. I really look forward to an interview so you can know me better.
R：If you are interested in this position，please send your resume.
A：I will send my resume immediately.
R：OK，we will process all the applications soon. As soon as we have decided on the candidates to be interviewed，I will inform you to attend an interview. So could you let me have your phone number，Miss Alice？
A：Certainly，my phone number is 8233999. I am looking forward to hearing from you.
Practice 2
Task 2：Simulated situational conversation.
Linda：Good morning，Sir，my name is Linda.
Jack：Good morning. Have a seat，please.
Linda：Thank you. I received your call yesterday. You told me to come this morning for an interview.
Jack：Yes，so you are Miss Linda，one of the applicants for a secretary. Now we do have a vacancy. May I have a look at your references and other certificates？
Linda：Yes，here you are.
Jack：OK，I am quite satisfied with your qualifications. Our company is in need of a secretary to be in charge of English documents. Since you have had nearly four years’ study of English at university，I consider you are the right girl for the post. Are you still studying at university？
Linda：Yes，but I am graduating in early July. In fact，I’m writing the graduation paper at the moment.
Jack：That means you can come to work in the middle of July if I hire you.
Linda：Right.
Jack：Of course I will have to put you on six months’ probation first. Another thing，I hope you can carry on the daily routine even if the office director is on leave or absent. Do you think you can do that？
Linda：I am sure I can do it well. I will try my best.
Jack：You can expect to get 3，500 RMB per month for your salary. In six months’ time your salary would be adjusted. Naturally，at the end of each year you can get the bonus. If you are satisfied with the conditions here，please sign this contract and give it to me.
Linda：Thank you. When do you expect me to start my work，then？
Jack：Let me see. You can start on July 10. Is it all right？
Linda：Yes，I am sure I will enjoy working here.
Jack：I hope so. Goodbye.
Practice 3
Task 2：Simulated situational conversation.
Mr.Wang：Mr. Lin，we have decided to hire you. How much do you expect to get a monthly salary？
Mr.Lin：I am making 3，500 yuana month at my present work. I should not，of course，make a change for less. Could you provide me with a monthly salary of 4，000 yuan？
Mr.Wang：I don’t think we can give you that much as the starting salary.
Mr.Lin：You know，Mr.Wang，the starting salary is not high based on my present skills and experience.
Mr.Wang：Maybe，but there are many fringe benefits here.
Mr.Lin：What are they？
Mr.Wang：Besides your take-home pay，we offer a benefit package including paid annual leave，thirteen months salary，five insurances and housing fund，travel allowance and insurance and annual bonus.
Mr.Lin：That sounds nice. I will follow whatever rules you have here.
Mr.Wang：We will accept you for a three months’ period of probation.
Mr.Lin：Thank you. I will try my best.
Part Ⅲ Workplace Practice
Ⅰ. Complete the following dialogue.
Linda：Welcome，Steve. I am in charge of sales in the notebook division. My name is Linda.
Steve：It is a pleasure to meet you，Linda.
Linda：Glad to see you，too. We have received your application. I would like to ask you a few questions.
Steve：Yes，please.
Linda：To start with，tell me about your education，please.
Steve：All right. I graduated from Shanghai Institute of Foreign Trade three years ago. I majored in international trade.
Linda：Have you worked in this field？
Steve：Yes. After my graduation from university，I worked as an export business representative in a private enterprise，and then I transferred to a joint venture as a foreign trade manager.
Linda：Why have you decided to leave your present job？
Steve：Because I want to get a more challenging opportunity at a foreign capital company.
Linda：Have you travelled a lot in your work？
Steve：Yes，I have travelled dozens of times abroad. I have been to such countries as Thailand，Japan，Denmark and England to do business.
Linda：Why do you think you are qualified for this position？
Steve：I have excellent communication skills and I am a team player and have great interpersonal skills. Besides，I have two years’ experience as a salesman，and I have already had quite a few customers overseas. I can not only speak English fluently，but can speak a little Japanese. I believe that I will establish more business ties for your company.Linda：What do you know about our company？
Steve：This company is one of the biggest foreign capital companies in the world.There are lots of branches in all parts of the world with the head office in America.
Linda：What are your salary expectations？
Steve：I expect to get 1.5% commission on my sales except the basic salary.
Linda：We will consider it.
Steve：What fringe benefits do you offer to your employees？
Linda：Well，in addition to paid holidays，we also afford five insurance and one fund.But sometimes you have to travel on business. Can you do it？
Steve：No problem.
Linda：Good. You are hired. Please report to the personnel office tomorrow.
Steve：Thank you.
Ⅱ. Translate the following dialogue into English.
A：May I come in？
B：Yes，please.
A：How are you doing，Sir？My name is Wang Li. I am coming to your company for an interview as requested.
B：Fine，thank you for coming，Miss Wang. Please take a seat. I am John Smith，the assistant manager.
A：Nice to see you，Mr. Smith.
B：Nice to meet you，too. From reviewing your resume，I can see that you performed excellently in school. What I want to know is why you think you’re qualified for this job.
A：My education background and professional experience made me qualified for the job. Those are just what you need.
B：How are your typing and shorthand skills？
A：I type 100 words a minute，and can make dictation at 80 words a minute.
B：Can you operate the office software？
A：Yes，I can operate all kinds of common office software，such as Word，Excel，PowerPoint.
B：Oh，very good. But you know that we are looking for a bilingual secretary. So this position requires applicants to have good command of English. Then how do you think of your English？
A：I have learned English for 7 years，and I have passed CET-4 and CET-6. I believe my spoken English is fairly good enough to communicate with a native English speaker.
B：Do you have any secretarial experience？
A：Yes，I do. I have worked for a joint venture as a secretary for the past two years.
B：What did you do there？
A：I arranged appointments，took phone calls，dealt with orders and other office work.
B：What kind of office machines can you operate？
A：I can operate a telex machine，the photocopier and fax machine.
B：Well，that’s all for the interview. Thank you for your interest in this job.
A：You are welcome. Thank you for taking time out of your busy schedule to interview me. When can I contact you about your final decision？
B：We need to consider several other applicants and we hope to make a decision by the end of this month. We will call you regardless of whether you are hired or not.
A：Thanks a lot！I look forward to the good news. Goodbye.
B：Goodbye.
Ⅲ. Make a short speech（3 minutes）.
Hello，everyone！Today，I want to tell you something about how to answer questions in an interview.
An interview is a question and answer process. Good answers will shortly bring you an advantage and the possibility of getting your ideal job. Here are the good answers to some of the tough questions. One，what is important to you in a job？Mention specific rewards other than the paycheck. For example，challenge，the feeling of accomplishment，and knowing that you have made a contribution. Two，why do you want to work for this organization？Cite its reputation，the opportunities it offers，and the working conditions. Stress that you want to work for this organization，not just any organization. Three，why should we employ you？Point to your academic qualifications，job skills，and enthusiasm about working for the organization. Mention your performance in school or previous employment as evidence of your ability to learn. If the job involves management responsibilities，refer to past activities as proof of your ability to get along with others and to work as part of a team. Four，what are your greatest strengths？Give a response like one of the following：“I can see what needs to be done and do it”，“I’m willing to make decisions”，“ I can organize my time efficiently.” Five，what are your greatest weakness？Identify one or two，such as the following：“I tend to drive myself too hard”，“I expect others to perform beyond their capacities”. Note these weaknesses could also be regarded as desirable qualities. The trick with this question is to describe a weakness so that it could also be considered a virtue. Six，what are your salary expectations？You must have a clear idea of the market price of the person like you. And moreover，what the organization usually pays for the position and someone like you？Never fight a battle without preparation. If your expectation sounds reasonable，they would probably try to meet your price.
Ⅳ. Make a workplace interpretation（3 minutes）.
A：Your resume shows that you have worked at your previous company for two years.
B：是的，从我毕业时起就一直在那里工作。
A：What kind of work were you mainly responsible for？
B：我的上一份工作是行政秘书。我有各种各样的工作任务，包括与高级主管沟通、安排会议、接电话、发信件、打文件、协调出差安排等其他行政工作。
A：But why do you give up your previous job and choose to work here？
B：我喜欢那份工作，但是那家公司太小了，我无法得到提升。
A：Do you know how to use computer to process information on management？
B：很遗憾，我对处理管理信息不太熟悉。不过，我相信我很快就能学会，因为我在大学学过相关的课程。
A：If you are employed by our company，when could you begin to work formally？
B：我想7月上旬我就能正式上班了。
A：Well，we will give you three. months’ probation to see if you fit the work. Moreover，we will offer you RMB 3，000 yuana month plus room and board during probation. Would you agree to these arrangements？
B：我完全同意您的安排。
A：OK，it is settled. We will notify you of the news that you are hired by mail next week. Then，you could come here and report to me.
B：谢谢你，史密斯先生，再见！
Unit 4 Office Management
Part Ⅰ Situational Dialogues
Practice 1
Task 2：Simulated situational conversation.
Mr.Brown：Susan，could you check my schedule for next week？
Susan：Yes，of course. On Monday you are to sign the contract with ABC Company at 10 o’clock.
Mr.Brown：Fine. What about Tuesday？
Susan：On Tuesday morning you’re going to attend the sales meeting at 9：30 and meet sales representatives in the afternoon.
Mr.Brown：What about my Shanghai trip？
Susan：You’ll fly to Shanghai at 2：45 Wednesday afternoon. During your stay in Shanghai，you’ll attend the conference on Thursday and survey the market on Friday morning. Your flight back to Guangzhou is 10：15 Saturday morning.
Mr.Brown：So I’m free on Wednesday morning and Friday afternoon. Right？
Susan：Not on Wednesday morning. You’ll meet Mr.Zhao，one of our suppliers，at 8：30.
Mr.Brown：Thanks，Susan.
Susan：Don’t mention it.
Practice 2
Task 2：Simulated situational conversation.
Jennifer：Good morning，Sir. May I help you？
Mr.Green：Yes，I’d like to see the manager. Here’s my card.
Jennifer：Thank you，Mr.Green. Do you have an appointment？
Mr.Green：No，I’m afraid I don’t. Is it possible for him to see me now？
Jennifer：I’m afraid Mr.Zhou is engaged at the moment. Would you mind waiting？
Mr.Green：Well，how long will it be？
Jennifer：About half an hour.
Mr.Green：That’s too bad. I can’t wait that long. I have another appointment at ten.
Jennifer：Can the Assistant Manager meet you instead？
Mr.Green：No，I have discussed the details about sales of our new computers with him on the telephone yesterday. I doubt if anyone else would know about the matter.
Jennifer：Do you want to make another appointment？
Mr.Green：Yes，I suppose that’s the best thing I can do now. I’ll be here on Friday morning，9 o’clock. Is that all right？
Jennifer：Yes，I’ll make a note of that and ask Mr.Zhou to confirm.
Mr.Green：Thank you.
Jennifer：I’m sorry about the confusion，but I’ll see you on Friday.
Mr.Green：See you.
Practice 3
Task 2：Simulated situational conversation.
Helen：Bill，could I borrow you for a few seconds？
Bill：Sure. What’s the problem？
Helen：Mr. Black asked me to file all the reports of last quarter. You know I am new here. I’m not quite familiar with the filing system. Can you help me？
Bill：Yes，of course. Do you know how filing systems usually work？
Helen：Yes. Files are usually arranged in alphabetical order，by number or numerical order，by date or chronological order，and so on.
Bill：Great. Then do you know how our filing system works？
Helen：I’m not quite sure.
Bill：We arrange files in alphabetical order.
Helen：So I have to file all the reports alphabetically？
Bill：You are right.
Helen：Thank you，Bill.
Bill：Don’t mention it.
Part Ⅲ Workplace Practice
Ⅰ. Complete the following dialogue.
Receptionist：Good morning，Sir. Can I be of any assistance？
Mr.Black：Good morning，Miss. Can I see Mr.Wilson now？
Receptionist：Do you have an appointment？
Mr.Black：Yes. I have an appointment with him at 10：00.
Receptionist：May I have your name，please？
Mr.Black：John Black.
Receptionist：Just a moment. Let me see. Oh，yes，Mr.Black of Northern International Trade Corporation. Would you please take a seat and wait for a moment，Mr.Black？I’ll tell Mr.Wilson you are here.
Mr.Black：Thank you.
Receptionist：（To Mr.Wilson on his extension）Hello，Mr.Wilson，Mr.Black is here for his 10 o’clock appointment. OK.（to Mr.Black）Mr.Wilson is expecting you in his office，Mr.Black.
Mr.Black：Where’s his office？
Receptionist：It’s on the 30th floor. The elevator is over there.
Mr.Black：Thank you very much.
Receptionist：You are welcome.
Ⅱ. Translate the following dialogue into English.
Amy：Mr.Tang，I can’t find the document of ABC company.
Mr.Tang：Can’t be true. I’m certain the document is filed.
Amy：I’m sorry. I’m still not quite familiar with the filing system.
Mr.Tang：Well，don’t worry. It takes time. It might be in “Contract” category.
Amy：Thank you，Mr.Tang. Let me see. Oh，here it is.
Mr.Tang：That’s what I need. Thank you. By the way，do you know how to operate the new fax machine，Amy？
Amy：Yes，I do.
Mr.Tang：I’d like you to fax this document to Pearl River Company.
Amy：OK. I’ll do it right away.
Mr.Tang：Thanks，Amy.
Amy：You are welcome.
Ⅲ. Make a short speech（3 minutes）.
Good morning，everyone. Welcome to ABC Company. I’m Anna Brooks，the secretary to the General manager. It’s a great honor for me to tell you something about filing. I think you all know that filing is one of the important duties of a secretary and different companies have different filing systems. I’d like to introduce the filing system of our company from the following three aspects. First，what should be filed？The documents that are sent or received by other people or organizations should be filed. These documents can be letters，memos，reports，financial records，policy documents，etc. Second，the equipment we use for filing. We usually use filing cabinet，steel cabinet，date stamp，register，filing shelves and box file for filing. Third，the common methods of filing. There are five methods of filing：they are filing by subject or category，in alphabetical order，by number or numerical order，by place or geographical order and by date or chronological order. But in our company alphabetical filing system is most commonly used. I hope you all are familiar with this filing system. Any questions so far？
Ⅳ. Make a workplace interpretation（3 minutes）.
Helen：早上好，刘小姐。我是人力资源部的秘书杨海伦。欢迎你加入ABC公司。
Miss Liu：Nice to meet you，Miss Yang. I’m glad to work for ABC Company.
Helen：请到这边来。这是你的办公桌。这张是你的计时卡/工作卡。要确保在上班前和下班后打卡。
Miss Liu：I will.
Helen：ABC公司是一家大公司，由董事会领导。由董事会任命的执行总裁负责公司的日常运作。
Miss Liu：I see. And before I applied for this position，I learned our company is divided into four departments.
Helen：是的。它们是生产部、营销部、财务部和人力资源部。
Miss Liu：Which one is the biggest？
Helen：生产部最大。下设三个科室：采购室、质量检查室、研究和开发室。
Miss Liu：I get it.
Helen：好的。现在我带你转一转，并介绍部门经理给你认识。
Miss Liu：Thank you，Miss Yang.
Helen：不客气。
Unit 5 Business Meeting
Part Ⅰ Situational Dialogues
Practice 1
Task 2：Simulated situational conversation.
S：Hello，Mr.Brown，I am calling to inform you that there will be a meeting next Tuesday morning.
B：Thanks，Susan. When exactly is the meeting？
S：It starts at 10 o’clock，in Conference Room 2.
B：Who will be attending the meeting？
S：All the departmental managers will be there.
B：And what is the meeting about？
S：It’s about next quarter’s work plan.
B：Should I prepare anything for it？
S：You’d better get ready the preliminary work plan of your department.
B：OK，I’ll be able to make it. Thank you again，Susan.
S：You are welcome. See you next week.
B：See you then.
Practice 2
Task 2：Simulated situational conversation.
Linda：Hi，Peter. I would like to know something about chairing a meeting. Since you are an experienced chairperson，I think you can help me with my questions.
Peter：No problem. What would you like to know？
Linda：When you are chairing a meeting，how do you usually declare a meeting open？
Peter：I usually begin with “Good morning/afternoon，everyone. If we are all here，let’s get started.”
Linda：Then how do you say the principle objectives of the meeting？
Peter：I like to say “The purpose of the meeting is to discuss…”.
Linda：Oh. How do you introduce the agenda？
Peter：The sentence I usually use is “The agenda of the meeting is as follows”. Then I’ll introduce it item by item.
Linda：To control the discussion during a meeting is not easy. If it is running out of time，what would you say？
Peter：I would say “ There’s not much time left. Could you please be brief？” or “ I’m sorry to interrupt you，but I’m afraid we are running out of time.”
Linda：These are all my questions. I have to go to work now. Thank you very much，Peter.
Peter：You are welcome. If you have any more questions，don’t hesitate to ask me.
Linda：I will. Thank you again.
Peter：Bye！
Linda：Bye！
Practice 3
Task 2：Simulated situational conversation.
Jack：Good morning，everyone. I’m happy to see that you could all make it to this meeting. Let me first explain the purpose of the meeting. The reason why we are here is to discuss the price of our latest product，digital camera. George，could you start？
George：I think we should price our latest digital camera higher than normal because the price of the raw materials is rising sharply.
Bruce：I don’t think so. If our price is higher than normal，our products may not stay competitive in the market.
Maria：That’s exactly the way I feel. I think most of the customers can’t accept a higher price.
George：If we don’t increase the price to cover the increase in the cost of the raw materials，we may not be able to make a profit.
Jack：Judy，what’s your opinion about this？
Judy：In my opinion，before pricing our new products，we’d better conduct a further survey so that we can know the market and the customers better.
Jack：I totally agree with Judy.
George：I agree. But we need to make a good plan for the survey.
Jack：There will be a Digital Products Trade Fair in Guangzhou this weekend. We can go to the fair in order to find out the latest trends in the industry and to know our competitors well.
Judy and Maria：That’s a good idea.
Jack：Then we’ll have another meeting next week. You are required to give more constructive and reasonable suggestions on pricing our new products by then.
Part Ⅲ Workplace Practice
Ⅰ. Complete the following dialogue.
Mr.Wang：The sales meeting will be held the day after tomorrow. Have you notified all the attendees？
Miss Liu：Yes，I’ve given them all an informal notice of the meeting，either by telephone or by memo. They have all confirmed that they will attend.
Mr.Wang：Good！Is the conference room ready？
Miss Liu：Yes，I’ve put the minute book and some paper copies of the agenda on the table.
Mr.Wang：How about the microphones and speakers？
Miss Liu：I’ve got them ready.
Mr.Wang：Thank you. How about the projector？We’ll need it for the presentations.
Miss Liu：There is something wrong with the projector in the conference room. But don’t worry，I’ve asked someone to fix it tomorrow. It would be OK before the meeting.
Mr.Wang：You’ve done a good job. In addition，you’ll have to take the minutes for this meeting.
Miss Liu：But I’m not quite experienced in taking minutes. Would you please give me some tips？
Mr.Wang：I’d be happy to. First，you need to concentrate. Of course，you must be accurate as well.