Part Ⅰ Situational Dialogues
Practice 1
Task 2: Simulated situational conversation.
A: Welcome to Dragon Air. How may I help you?
B: I need a ticket to Yokohama, Japan.
A: We have three flights to Yokohama weekly: Monday, Wednesday, and Friday. The flights on Monday and Friday are direct and the one on Wednesday has a stopover in Tokyo. When were you thinking of flying to Yokohama?
B: I would prefer Wednesday.
A: Will this be round trip or one way?
B: Round trip returning the following Thursday.
A: How would you like to fly? Economy? Business? Or first class?
B: Business, please.
A: And will anyone be traveling with you?
B: No. I'm traveling alone.
A: OK, please give me a minute while I check price and availability. There are several seats still available. The flight departs at 11:20 a.m.and arrives in Yokohama at 7:40 p.m.local time. The price is $877.00. Shall I book it for you?
B: Not yet. I have a few more places to check and then I'll get back to you.
Practice 2
Task 2: Simulated situational conversation.
A: Good afternoon. What can I do for you?
B: I'd like to book a room in your hotel.
A: What kind of room would you like?
B: I'd like to book a single room for August 18th.
A: Please hold on. I'll check our reservations. I'm afraid we have no single room vacant on that day. What about a double room instead?
B: That's fine. I'll take it. What services come with that?
A: That comes with a buffet and the morning post.
B: That sounds good.
A: I'll have the room ready for you. Thanks for calling us. Bye!
B: Goodbye!
Practice 3
Task 2: Simulated situational conversation.
A: I'd like to cancel a reservation.
B: Is the reservation for yourself or for another?
A: It's for my friend, Mr.Smith.
B: My I have your name and phone number, please?
A: Yes, it's Blake and my number is 68325964.
B: OK. Please tell me which day.
A: April 15th.
B: I've canceled Mr.Smith's reservation from April 15th for two days. Would you like to reschedule for another day?
A: No, thank you.
B: My pleasure. We are looking forward to another chance to serve you.
Part Ⅲ Workplace Practice
Ⅰ. Complete the following dialogue.
A: Sorry to have you waiting long. May I help you ?
B: I will book a seat on a flight from Guangzhou to Shanghai.
A: Which time would you like to reserve?
B: On the twentieth of August.
A: I am afraid the flight is fully booked, What about the next day ?
B: OK! Could you tell me the time of the earliest flight, please?
A：It's half past eight. The flight takes off at 8:30 and arrives at 11:00.
B: How much?
A: This flight is 30% discount at present, airport tax is 50 yuan, fuel surcharge is 150 yuan, and that's RMB 900.
B: OK! I reserve a seat on this flight.
A: May I have your ID card, please?
B: Here it is.
A: I have booked a seat for you. Please pay for it.
B: May I pay by bank cards?
A:Yes! Please enter password.
……
A: Please confirm your flight information, Sir.Please sign on the bottom if there is no mistake.
B: OK. Thank you.
A: Please arrive at airport two hours in advance. Because the boarding gate will be closed 45 minutes before departure.
B: Thank you !
A: You're welcome. Good luck!
B: Bye!
A: Bye!
Ⅱ. Translate the following dialogue into English.
A: Now, I'd like to ask you some questions to make the reservation.
B: Sure.
A: How to spell your full name, please？
B: Jason Brown. J-A-S-O-N, Jason, and B-R-O-W-N, Brown.
A: Jason Brown. J-A-S-O-N, Jason, and B-R-O-W-N, Brown. Thank you. And your phone number?
B: 001-347-446-2345.
A: 001-347-446-2345. I see. May I know your arrival time on Nov.30th?
B: Around 10 p.m.
A: Would you like to make a guaranteed reservation by credit card?
B: OK. Do you accept Master Card?
A: Yes. May I know the number?
B: It's 13412345678.
A: May I know the card verification code?
B: What's that?
A: It's the three-digit number at the back of your credit card.
B: I see. It's 345.
A: Thank you. And may I know the valid time?
B: From Sep.2010 to Sep.2013.
A: OK. I've done it for you. Thank you for calling.
B: Bye.
Ⅲ. Make a short speech (3 minutes).
Where you choose to stay on your business travels should at least help you get your work done. You may choose to stay in a hotel at a central business district with good transportation connections for the convenience of business meetings and talks with your clients, or you may stay in a nicely located hotel which offers easy access to good restaurants and major airline offices for better entertainment of your clients and easy arrangement of your trips.
Facilities provided are another important factor to consider. The hotel you choose should come equipped to handle standard business needs, such as cordless telephones, voice mail, Internet access, data/fax modem ports and meeting rooms as well as CD/clock radios to awaken you in the morning with nature sounds.
Other non-business related services are also important, such as same-day dry-cleaning and workout facilities. They can make your business trip as worthwhile and pleasurable as possible.
Ⅳ. Make a workplace interpretation (3 minutes).
A：I would like to buy one round trip plane ticket to Hong Kong please.
B：需要哪一天的？
A：Leaving on September 15th and returning to New York City on September 29th.
B：让我看看有什么班机……有了，中国航空公司在9月15日晚上7：30有一班飞机。
A：I'll need an economy ticket.
B：从纽约到香港的商务舱票价是800美元。
A：All right. Here is my Credit Card.
B：订好了。非常感谢！女士。请在起飞前一小时到达机场。
A：May I have my flight number, please?
B：航班号码是1232，9月15日下午7：30从JFK机场出发。
A：Thank you. Bye!
B：再见！祝您旅途愉快！