Part Ⅰ Situational Dialogues
Practice 1
Task 2: Simulated situational conversation.
Mr.Brown: Susan, could you check my schedule for next week?
Susan: Yes, of course. On Monday you are to sign the contract with ABC Company at 10 o'clock.
Mr.Brown: Fine. What about Tuesday?
Susan: On Tuesday morning you're going to attend the sales meeting at 9:30 and meet sales representatives in the afternoon.
Mr.Brown: What about my Shanghai trip?
Susan: You'll fly to Shanghai at 2:45 Wednesday afternoon. During your stay in Shanghai，you'll attend the conference on Thursday and survey the market on Friday morning. Your flight back to Guangzhou is 10:15 Saturday morning.
Mr.Brown: So I'm free on Wednesday morning and Friday afternoon. Right？
Susan: Not on Wednesday morning. You'll meet Mr.Zhao, one of our suppliers, at 8:30.
Mr.Brown: Thanks, Susan.
Susan: Don't mention it.
Practice 2
Task 2: Simulated situational conversation.
Jennifer: Good morning, sir. May I help you？
Mr.Green: Yes, I'd like to see the manager. Here's my card.
Jennifer: Thank you, Mr.Green. Do you have an appointment？
Mr.Green: No, I'm afraid I don't. Is it possible for him to see me now？
Jennifer: I'm afraid Mr.Zhou is engaged at the moment. Would you mind waiting？
Mr.Green: Well, how long will it be？
Jennifer: About half an hour.
Mr.Green: That's too bad. I can't wait that long. I have another appointment at ten.
Jennifer: Can the Assistant Manager meet you instead？
Mr.Green: No, I have discussed the details about sales of our new computers with him on the telephone yesterday. I doubt if anyone else would know about the matter.
Jennifer: Do you want to make another appointment？
Mr.Green: Yes, I suppose that's the best thing I can do now. I'll be here on Friday morning，9 o'clock. Is that all right？
Jennifer: Yes, I'll make a note of that and ask Mr.Zhou to confirm.
Mr.Green: Thank you.
Jennifer: I'm sorry about the confusion, but I'll see you on Friday.
Mr.Green: See you.
Practice 3
Task 2: Simulated situational conversation.
Helen: Bill, could I borrow you for a few seconds?
Bill: Sure. What's the problem?
Helen: Mr. Black asked me to file all the reports of last quarter. You know I am new here. I'm not quite familiar with the filing system. Can you help me?
Bill: Yes, of course. Do you know how filing systems usually work?
Helen: Yes. Files are usually arranged in alphabetical order, by number or numerical order, by date or chronological order, and so on.
Bill: Great. Then do you know how our filing system works?
Helen: I'm not quite sure.
Bill: We arrange files in alphabetical order.
Helen: So I have to file all the reports alphabetically?
Bill: You are right.
Helen: Thank you, Bill.
Bill: Don't mention it.
Part Ⅲ Workplace Practice
Ⅰ. Complete the following dialogue.
Receptionist: Good morning, sir. Can I be of any assistance?
Mr.Black: Good morning, miss. Can I see Mr.Wilson now?
Receptionist: Do you have an appointment?
Mr.Black: Yes. I have an appointment with him at 10:00.
Receptionist: May I have your name, please?
Mr.Black: John Black.
Receptionist: Just a moment. Let me see. Oh, yes, Mr.Black of Northern International Trade Corporation. Would you please take a seat and wait for a moment, Mr.Black？I'll tell Mr.Wilson you are here.
Mr.Black: Thank you.
Receptionist: （To Mr.Wilson on his extension） Hello, Mr.Wilson, Mr.Black is here for his 10 o'clock appointment. OK. （to Mr.Black）Mr.Wilson is expecting you in his office, Mr.Black.
Mr.Black: Where's his office?
Receptionist: It's on the 30th floor. The elevator is over there.
Mr.Black: Thank you very much.
Receptionist: You are welcome.
Ⅱ. Translate the following dialogue into English.
Amy: Mr.Tang, I can't find the document of ABC company.
Mr.Tang: Can't be true. I'm certain the document is filed.
Amy: I'm sorry. I'm still not quite familiar with the filing system.
Mr.Tang: Well, don't worry. It takes time. It might be in “Contract” category.
Amy: Thank you, Mr.Tang. Let me see. Oh, here it is.
Mr.Tang: That's what I need. Thank you. By the way, do you know how to operate the new fax machine, Amy?
Amy: Yes, I do.
Mr.Tang: I'd like you to fax this document to Pearl River Company.
Amy: OK. I'll do it right away.
Mr.Tang: Thanks, Amy.
Amy: You are welcome.
Ⅲ. Make a short speech (3 minutes).
Good morning, everyone. Welcome to ABC Company. I'm Anna Brooks, the secretary to the General manager. It's a great honor for me to tell you something about filing. I think you all know that filing is one of the important duties of a secretary and different companies have different filing systems. I'd like to introduce the filing system of our company from the following three aspects. First, what should be filed? The documents that are sent or received by other people or organizations should be filed. These documents can be letters, memos, reports, financial records, policy documents, etc. Second, the equipment we use for filing. We usually use filing cabinet, steel cabinet, date stamp, register, filing shelves and box file for filing. Third, the common methods of filing. There are five methods of filing: they are filing by subject or category, in alphabetical order, by number or numerical order, by place or geographical order and by date or chronological order. But in our company alphabetical filing system is most commonly used. I hope you all are familiar with this filing system. Any questions so far?
Ⅳ. Make a workplace interpretation (3 minutes).
Helen: 早上好，刘小姐。我是人力资源部的秘书杨海伦。欢迎你加入ABC公司。
Miss Liu: Nice to meet you, Miss Yang. I'm glad to work for ABC Company.
Helen: 请到这边来。这是你的办公桌。这张是你的计时卡/工作卡。要确保在上班前和下班后打卡。
Miss Liu: I will.
Helen: ABC公司是一家大公司，由董事会领导。由董事会任命的执行总裁负责公司的日常运作。
Miss Liu: I see. And before I applied for this position, I learned our company is divided into four departments.
Helen: 是的。它们是生产部、营销部、财务部和人力资源部。
Miss Liu: Which one is the biggest?
Helen: 生产部最大。下设三个科室：采购室、质量检查室、研究和开发室。
Miss Liu: I get it.
Helen: 好的。现在我带你转一转，并介绍部门经理给你认识。
Miss Liu: Thank you, Miss Yang.
Helen: 不客气。