Part Ⅰ Situational Dialogues

Situational Dialogue 1

You are booking a flight seat to Los Angles, but it is fully booked up.

A: Good morning. What can I do for you?

B: Yes, I'd like to make a reservation to Los Angles next week.

A: OK. When do you want to fly?

B: Monday, September 16.

A: On Monday we have Flight 4802 at 9:30 and 4612 at 13:20. Just a moment please. Let me check whether there are seats available. I'm sorry we are all booked up for Flight 4802 on that day. Shall I book you a seat on Flight 4612?

B: I prefer to take the morning flight. Any alternatives?

A: The next available flight is 4424, leaves at 9:00 Tuesday morning September 17. Shall I book you a seat?

B: Er… It is a direct flight, isn't it?

A: Yes, it is.

B: All right.

A: You want to go first class or coach?

B: I prefer first class, what's the fare?

A: One way is $176.

B: OK. I will take the 9:00 flight on Tuesday.

A: A seat on Flight 4424 to Los Angles 9:00 Tuesday morning. Is it all right, Sir?

B: Right. Can you also put me on the waiting list for 4802?

A: Certainly. May I have your name and telephone number?

B: My name is Loris Anna. You can reach me at 928-227-58.

A: I will notify you if there is a cancellation.

B: Thank you very much. Bye!

A: My pleasure. Bye!

Practice 1

Task 1: Listen to the dialogue and role-play it in pairs.

Task 2: Simulated situational conversation.

Suppose you want to book a ticket to Yokohama, Japan, with Dragon Air Airlines. Simulate the conversation with your partner.

Situational Dialogue 2

The secretariat of International Toys Exhibition is helping delegates to reserve hotel rooms.

A: Good morning, Secretariat of the International Toys Exhibition, Doris speaking. How may I help you?

B: This is Jason Brown from the USA. I'm a delegate and wonder if you can help me to book the hotel.

A: Sure. There are two hotels nearby: one is Four Seasons, five-star, and the other is Holiday Inn, three-star.

B: How much is the room rate?

A: For a twin, Four Seasons charges US$185 per night, and Holiday Inn, US$100. Which one would you prefer?

B: Holiday Inn will do.

A: Sure. For which date, please?

B: I'd like to check in on Nov.30th, and check out on Dec.3rd.

A: From Nov.30th to Dec.3rd for three days.

B: Yes.

A: Let me repeat your reservation: a twin room for Mr.Jason Brown in Holiday Inn, from Nov.30th to Dec.3rd for three days. Is that right?

B: Yes, exactly.

Practice 2

Task 1: Listen to the dialogue and role-play it in pairs.

Task 2: Simulated situational conversation.

Suppose you want to book a hotel room, you are calling the reservation center. Please make a dialogue with your partner.

Situational Dialogue 3

You need to change your room reservation. You are calling the reservation center.

A: Good morning, Beijing Hotel. Room Reservation, can I help you?

B: This is John Smith calling from New York. I have to change the date of the reservation.

A: How and in whose name has the reservation been made?

B: By telephone and in my name.

A: Please wait a moment.

B: OK.

A: Thanks for waiting. You have booked 3 double rooms from July 4th to 6th, correct?

B: Right, but the meeting has been postponed until 25th to 30th of July. Do you think it's possible for us to change the reservation?

A: Let me check the reservation list. I'm really sorry, we have no double rooms vacant on those days. We have just 10 single rooms available.

B: It doesn't matter. I'd like to book 6 single rooms.

A: Thank you. I've changed the reservation.

B: Thank you all the same.

Practice 3

Task 1: Listen to the dialogue and role-play it in pairs.

Task 2: Simulated situational conversation.

Suppose you want to cancel the reservation. Please make a dialogue with your partner.