Part Ⅰ Situational Dialogues

Situational Dialogue 1

You are booking a flight seat to Los Angles，but it is fully booked up.

A：Good morning. What can I do for you？

B：Yes，I’d like to make a reservation to Los Angles next week.

A：OK. When do you want to fly？

B：Monday，September 16.

A：On Monday we have Flight 4802 at 9：30 and 4612 at 13：20. Just a moment please. Let me check whether there are seats available. I’m sorry we are all booked up for Flight 4802 on that day. Shall I book you a seat on Flight 4612？

B：I prefer to take the morning flight. Any alternatives？

A：The next available flight is 4424，leaves at 9：00 Tuesday morning September 17. Shall I book you a seat？

B：Er… It is a direct flight，isn’t it？

A：Yes，it is.

B：All right.

A：You want to go first class or coach？

B：I prefer first class，what’s the fare？

A：One way is $176.

B：OK. I will take the 9：00 flight on Tuesday.

A：A seat on Flight 4424 to Los Angles 9：00 Tuesday morning. Is it all right，Madam？

B：Right. Can you also put me on the waiting list for 4802？

A：Certainly. May I have your name and telephone number？

B：My name is Loris Taylor. You can reach me at 928-227-58.

A：I will notify you if there is a cancellation.

B：Thank you very much. Bye！

A：My pleasure. Bye！

Practice 1

Task 1：Listen to the dialogue and role-play it in pairs.

Task 2：Simulated situational conversation.

Suppose you want to book a ticket to Yokohama，Japan，with Dragon Air Airlines. Simulate the conversation with your partner.

Situational Dialogue 2

The secretariat of the International Toys Exhibition is helping delegates to reserve hotel rooms.

A：Good morning，Secretariat of the International Toys Exhibition，Doris speaking. How may I help you？

B：This is Jason Brown from the USA. I’m a delegate and wonder if you can help me to book the hotel.

A：Sure. There are two hotels nearby：one is Four Seasons，five-star，and the other is Holiday Inn，three-star.

B：How much is the room rate？

A：For a twin，Four Seasons charges US$185 per night，and Holiday Inn，US$100. Which one would you prefer？

B：Holiday Inn will do.

A：Sure. For which date，please？

B：I’d like to check in on Nov.30th，and check out on Dec.3rd.

A：From Nov.30th to Dec.3rd for three days.

B：Yes.

A：Let me repeat your reservation：a twin room for Mr.Jason Brown in Holiday Inn，from Nov.30th to Dec.3rd for three days. Is that right？

B：Yes，exactly.

Practice 2

Task 1：Listen to the dialogue and role-play it in pairs.

Task 2：Simulated situational conversation.

Suppose you want to book a hotel room，you are calling the reservation center. Please make a dialogue with your partner.

Situational Dialogue 3

You need to change your room reservation. You are calling the reservation center.

A：Good morning，Beijing Hotel. Room Reservation，can I help you？

B：This is John Smith calling from New York. I have to change the date of the reservation.

A：How and in whose name has the reservation been made？

B：By telephone and in my name.

A：Please wait a moment.

B：OK.

A：Thanks for waiting. You have booked 3 double rooms from July 4th to 6th，correct？

B：Right，but the meeting has been postponed until 25th to 30th of July. Do you think it’s possible for us to change the reservation？

A：Let me check the reservation list. I’m really sorry，we have no double rooms vacant on those days. We have just 10 single rooms available.

B：It doesn’t matter. I’d like to book 6 single rooms.

A：Thank you. I’ve changed the reservation.

B：Thank you all the same.

Practice 3

Task 1：Listen to the dialogue and role-play it in pairs.

Task 2：Simulated situational conversation.

Suppose you want to cancel the reservation. Please make a dialogue with your partner.