Part Ⅰ Situational Dialogues

Situational Dialogue 1

Susan works as a secretary to Mr.Brown. Now，Mr.Brown is telling her what to do.

Mr.Brown：Susan，come to my office，please. There are three things I’d like you to do for me this morning.

Susan：Yes，of course.

Mr.Brown：I want you to send this file to HR Department first. And then call Mr.Yang，the General Manager of ABC Company，to make an appointment for me with him.

Susan：When do you want the appointment to be？

Mr.Brown：Any time after 2：30 this afternoon.

Susan：What if Mr.Yang is occupied today？

Mr.Brown：Then make it at 3 o’clock tomorrow afternoon.

Susan：All right，Mr.Brown. I’ll do that immediately. What’s the third thing？

Mr.Brown：Oh，yes. Please photocopy these two contracts and file them.

Susan：OK. I’ll finish it as soon as possible.

Practice 1

Task 1：Listen to the dialogue and role-play it in pairs.

Task 2：Simulated situational conversation.

Suppose you are Mr.Brown. You are asking your secretary about your schedule for next week.

Situational Dialogue 2

The next day，Mr.Yang，the General Manager of ABC Company，comes to visit Mr.Brown. Susan is receiving him.

Susan：Good afternoon，sir. May I help you？

Mr.Yang：Good afternoon，Miss. Can I see Mr.Brown now？

Susan：Do you have an appointment，sir？

Mr.Yang：Yes. I have an appointment with him at 3 o’clock.

Susan：What name is it，please？

Mr.Yang：Bruce Yang from ABC Company.

Susan：I’m sorry，Mr.Yang，Mr.Brown is on a long-distance call. Would you please wait for a minute？

Mr.Yang：Yes，of course.

Susan：Would you like something to drink？Do you prefer coffee or tea？

Mr.Yang：Thank you. Tea，please！

Susan：Here you are，Mr.Yang. And there are some magazines if you’d like to read them.

Mr.Yang：Oh，good. Thank you very much.

Susan：You are welcome.

Practice 2

Task 1：Listen to the dialogue and role-play it in pairs.

Task 2：Simulated situational conversation.

Suppose you are Jennifer，a secretary to the manager，Mr.Zhou. You are receiving a visitor，Mr.Green，who doesn’t have an appointment with your manager.

Situational Dialogue 3

Mr.Clinton is asking his secretary Janet for the files he requested earlier.

Mr.Clinton：Janet，have you looked up the files related to Rainbow Company？

Janet：I’m sorry，Mr.Clinton. I could not find any information on that company，even though I checked all the cross references.

Mr.Clinton：I am quite sure that information was filed.

Janet：I’ve checked all the folders，but there is no file on Rainbow Company.

Mr.Clinton：Do you know how our filing system works？

Janet：Yes，I do. All files are arranged in alphabetical order.

Mr.Clinton：Maybe you can check the files under “B”. Mr.Bush is the CEO of Rainbow Company. The information on his company may be filed by his name.

Janet：I’ll try it immediately. Oh，here they are！Is this what you’re looking for？

Mr.Clinton：Let me have a look. Yes，thanks，Janet.

Janet：You are welcome.

Mr.Clinton：By the way，you’d better rearrange the files so that they can be found easily.

Janet：Arrange them by the company name？

Mr.Clinton：Yes，you are right.

Janet：I’ll finish it as soon as possible.

Practice 3

Task 1：Listen to the dialogue and role-play it in pairs.

Task 2：Simulated situational conversation.

Suppose you are Helen，a new secretary. You are asked to file all the reports of last quarter. But you are not quite familiar with the new filing system. So you ask Bill for help.